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Archives - April 2015

16
Apr

Has ROI Killed Customer Service?

By Kymoul Vanterpool CEO of KVAV Events Is it just me, or does it seem that delivering outstanding Customer Service has been replaced with a heightened focus on obsessing over our ROI (Return On Investment) goals with our customers? Focusing on the short-term profits in exchange for building long-term relationships? Are we all still trying …

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