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Archives -

6
Jul

Live-Stream Your Next Event

I’d like to continue the discussion about raising the bar with the latest Meeting & Event technology. I wrote previously about the necessity of upgrading to HD Video and Audio (see my “Are You Carrying the Flag for HD?” LinkedIn post: https://www.linkedin.com/pulse/you-carrying-hd-flag-kymoul-vanterpool?trk=prof-post). Now I’d like to take it the next level, urging both Meeting Planners …

8
Jun

Are You Carrying the HD Flag?

As a professional in the Audio/Visual Services industry, I believe we have an obligation to give the best recommendations possible to our clients. Especially when they may not understand the value of certain new technologies. That’s just good Customer Service. Specifically, I believe we can all do a better job moving events to start consistently …

16
Apr

Has ROI Killed Customer Service?

By Kymoul Vanterpool CEO of KVAV Events Is it just me, or does it seem that delivering outstanding Customer Service has been replaced with a heightened focus on obsessing over our ROI (Return On Investment) goals with our customers? Focusing on the short-term profits in exchange for building long-term relationships? Are we all still trying …

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