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Category - Uncategorized

16
Apr

Has ROI Killed Customer Service?

By Kymoul Vanterpool CEO of KVAV Events Is it just me, or does it seem that delivering outstanding Customer Service has been replaced with a heightened focus on obsessing over our ROI (Return On Investment) goals with our customers? Focusing on the short-term profits in exchange for building long-term relationships? Are we all still trying …

2
Mar

Event Planning Tips

The two most important questions when organizing an event are ‘What is the purpose of the event?’ and ‘Who is it the event aimed at?’ When you know the answers then you are in a position to start organizing the event. When you have decided upon the type of event, you’ve chosen your speakers and …

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